We do our best to fulfill your orders as quickly as possible. If you've received an email with tracking information but haven't seen any updates on the tracking page, please note that in some cases, carriers can take up to 20 days to scan and update

We do our best to fulfill your orders as quickly as possible. If you&apos;ve received an email with tracking information but haven&apos;t seen any updates on the tracking page, please note that in some cases, carriers can take up to 20 days to scan and update tracking information.<ul data-start="392" data-end="718"><li data-start="392" data-end="539" style="font-family: Georgia, serif;">If it has been 20 days or more since the last update and you purchased Route Protection, you can file a claim directly with Route <a href="https://shoppers.help.route.com/hc/en-us" target="_blank" rel="noopener noreferrer">here</a>.</li><li data-start="540" data-end="718" style="font-family: Georgia, serif;">If it has been 20 days or more and you did not purchase Route Protection, please file a claim with the shipping carrier (e.g., UPS, USPS, FedEx) who provided the label.</li></ul>

Where is my order? No tracking updates.

We are proud to have partnered with Route to offer low-cost shipping insurance on your orders. All you need to do is add Route to each order prior to checkout. This will insure your order if it is lost, stolen, or broken. You can learn more about Rou

We are proud to have partnered with <a href="https://shoppers.help.route.com/hc/en-us" rel="noopener noreferrer" target="_blank">Route</a> to offer low-cost shipping insurance on your orders. All you need to do is add <a href="https://glowskincarela.com/products/routeins" rel="noopener noreferrer" target="_blank">Route</a> to each order prior to checkout. This will insure your order if it is lost, stolen, or broken. You can learn more about Route <a href="https://route.com/" rel="noopener noreferrer" target="_blank">here</a>. Need to file a claim? You can do that <a href="https://shoppers.help.route.com/hc/en-us" rel="noopener noreferrer" target="_blank">here</a>.

Lost, Stolen or Broken

At Kasey Boone Skincare™, all sales are final. This means we do not accept cancellations, returns, exchanges, or refunds under any circumstances. Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item,

<div id="isPasted"><h2 data-start="267" data-end="296" id="isPasted">Refund &amp; Return Policy</h2>At Kasey Boone Skincare&#x2122;, all sales are final. This means we do not accept cancellations, returns, exchanges, or refunds under any circumstances.<h3 data-start="453" data-end="483" id="damages--order-issues">Damages &amp; Order Issues</h3>Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and determine an appropriate resolution.To report an issue, email us at <a data-start="722" data-end="745" rel="noopener">info@glowskincarela.com</a> and include:<ul data-start="761" data-end="872"><li data-start="761" data-end="784" style="font-family: Georgia, serif;">Your order number</li><li data-start="785" data-end="833" style="font-family: Georgia, serif;">Photos of the damaged or incorrect item(s)</li><li data-start="834" data-end="872" style="font-family: Georgia, serif;">A brief description of the issue</li></ul>All damage or order issues must be reported within 7 days of receiving your order, or delivery date.<h3 data-start="962" data-end="990" id="non-returnable-items">Non-Returnable Items</h3>All items sold by Kasey Boone Skincare&#x2122; are non-returnable, including but not limited to:<ul data-start="1082" data-end="1227"><li data-start="1082" data-end="1131" style="font-family: Georgia, serif;">Custom products (e.g. private label orders)</li><li data-start="1132" data-end="1193" style="font-family: Georgia, serif;">Personal care goods (e.g. beauty and skincare products)</li><li data-start="1194" data-end="1210" style="font-family: Georgia, serif;">Sale items</li><li data-start="1211" data-end="1227" style="font-family: Georgia, serif;">Gift cards</li></ul>If you have questions about a specific item, please contact us before placing your order.<h3 data-start="1320" data-end="1337" id="exchanges">Exchanges</h3>We do not offer exchanges. If you have questions before placing your order, feel free to reach out to us at <a data-start="1453" data-end="1476" rel="noopener">info@glowskincarela.com</a> for assistance.<p style="box-sizing: border-box; font-family: var(--font--heading--family); font-weight: var(--font--heading--weight); font-style: var(--font--heading--style); text-transform: var(--font--heading--uppercase); font-size: var(--font--section-heading--size); line-height: 1.25em; margin: -0.25em 0px; letter-spacing: 0.025em; text-align: left;"> </div><div style="box-sizing: border-box; color: rgb(33, 33, 33); font-family: &quot;Optima nova&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div><p style="box-sizing: border-box; margin: 0px; color: rgb(33, 33, 33); font-family: &quot;Optima nova&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Returns All sales are final and not eligible for returns.&#xA0;</div></div>

Exchanges, Returns, Refunds

Kasey Boone Skincare™ is not responsible for lost or stolen packages or shipping issues that occur once the package has left our facility. At that point, liability is transferred to the shipping carrier (USPS, UPS, FedEx, DHL, etc.). We recommend mon

<h2 data-start="244" data-end="265" id="isPasted">General Policy</h2>Kasey Boone Skincare&#x2122; is not responsible for lost or stolen packages or shipping issues that occur once the package has left our facility. At that point, liability is transferred to the shipping carrier (USPS, UPS, FedEx, DHL, etc.).We recommend monitoring your tracking information closely for updates. The shipping carrier will determine whether your package can be safely left at your delivery location. If you have concerns or need assistance, please reach out to us at <a data-start="750" data-end="773" rel="noopener">info@glowskincarela.com</a> with your&#xA0;name and order number, and we&#x2019;ll do our best to help.We strive to fulfill all orders as quickly and efficiently as possible:<ul data-start="922" data-end="1086"><li data-start="922" data-end="1001" style="font-family: Georgia, serif;">Small orders (23 units or less): Typically ship within 1 business day</li><li data-start="1002" data-end="1086" style="font-family: Georgia, serif;">Wholesale orders (24 units or more): Typically ship within 4 business days</li></ul><hr data-start="1088" data-end="1091"><h2 data-start="1093" data-end="1125" id="route-purchase-protection">Route Purchase Protection</h2>We now offer&#xA0;<a href="https://shoppers.help.route.com/hc/en-us" target="_blank" rel="noopener noreferrer">Route Purchase Protection</a>&#xA0;for added peace of mind. Route provides coverage for lost, stolen, or damaged items during shipping.<ul data-start="1273" data-end="1469"><li data-start="1273" data-end="1362" style="font-family: Georgia, serif;">Route must be added at checkout and only applies to the order it is purchased with.</li><li data-start="1363" data-end="1469" style="font-family: Georgia, serif;">If Route was purchased and you need to file a claim, you can do so <a data-start="1432" data-end="1468" href="https://shoppers.help.route.com/hc/en-us">here</a>.</li></ul><hr data-start="1471" data-end="1474"><h2 data-start="1476" data-end="1491" id="shipping">Shipping</h2>Kasey Boone Skincare&#x2122; uses our supplier&#x2019;s standard shipping methods, which include USPS, UPS, FedEx, DHL, and other carriers.<h3 data-start="1624" data-end="1653" id="estimated-shipping-times">Estimated Shipping Times:</h3><ul data-start="1654" data-end="1923"><li data-start="1654" data-end="1783" style="font-family: Georgia, serif;">Order Processing: Typically within&#xA0;3&#x2013;5 business days after receipt (some carriers may take up to 6&#x2013;7 business days)</li><li data-start="1784" data-end="1857" style="font-family: Georgia, serif;">Domestic Shipping (U.S.): 3&#x2013;7 business days, depending on location</li><li data-start="1858" data-end="1923" style="font-family: Georgia, serif;">International Shipping: Usually within 10 business days</li></ul>We make every effort to ship your order quickly:<ul data-start="1974" data-end="2126"><li data-start="1974" data-end="2047" style="font-family: Georgia, serif;">Small orders (23 units or less): Ship as soon as 1 business day</li><li data-start="2048" data-end="2126" style="font-family: Georgia, serif;">Wholesale orders (24 units or more): Ship as soon as 4 business days</li></ul><blockquote data-start="2128" data-end="2285">Reminder: Always check your tracking for delivery updates. The carrier is responsible for determining if your order can be safely left at your address.</blockquote><hr data-start="2287" data-end="2290"><h2 data-start="2292" data-end="2306" id="returns">Returns</h2>All sales are final and are not eligible for return or exchange.<hr data-start="2382" data-end="2385"><h2 data-start="2387" data-end="2416" id="refunds--replacements">Refunds &amp; Replacements</h2>If your order arrives damaged, you may qualify for a refund or replacement.To file a claim:<ul data-start="2512" data-end="2697"><li data-start="2512" data-end="2577" style="font-family: Georgia, serif;">Email <a data-start="2522" data-end="2545" rel="noopener">info@glowskincarela.com</a> within 7 days of delivery</li><li data-start="2578" data-end="2697" style="font-family: Georgia, serif;">Include:<ul data-start="2591" data-end="2697" style="font-family: initial;"><li data-start="2591" data-end="2614" style="font-family: Georgia, serif;">Your order number</li><li data-start="2617" data-end="2656" style="font-family: Georgia, serif;">Photos clearly showing the damage</li><li data-start="2659" data-end="2697" style="font-family: Georgia, serif;">A brief description of the issue</li></ul></li></ul>Claims submitted after 7 days may not be eligible for review.

Orders

Where is my order? No tracking updates.

Lost, Stolen or Broken

Exchanges, Returns, Refunds

Shipping Policy