Kasey Boone Skincare™ logo
Kasey Boone Skincare™ logo
All articles

Shipping PolicyUpdated 11 days ago

General Policy

Kasey Boone Skincare™ is not responsible for lost or stolen packages or shipping issues that occur once the package has left our facility. At that point, liability is transferred to the shipping carrier (USPS, UPS, FedEx, DHL, etc.).

We recommend monitoring your tracking information closely for updates. The shipping carrier will determine whether your package can be safely left at your delivery location. If you have concerns or need assistance, please reach out to us at [email protected] with your name and order number, and we’ll do our best to help.

We strive to fulfill all orders as quickly and efficiently as possible:

  • Small orders (23 units or less): Typically ship within 1 business day

  • Wholesale orders (24 units or more): Typically ship within 4 business days

Route Purchase Protection

We now offer Route Purchase Protection for added peace of mind. Route provides coverage for lost, stolen, or damaged items during shipping.

  • Route must be added at checkout and only applies to the order it is purchased with.

  • If Route was purchased and you need to file a claim, you can do so here.

Shipping

Kasey Boone Skincare™ uses our supplier’s standard shipping methods, which include USPS, UPS, FedEx, DHL, and other carriers.

Estimated Shipping Times:

  • Order Processing: Typically within 3–5 business days after receipt
    (some carriers may take up to 6–7 business days)

  • Domestic Shipping (U.S.): 3–7 business days, depending on location

  • International Shipping: Usually within 10 business days

We make every effort to ship your order quickly:

  • Small orders (23 units or less): Ship as soon as 1 business day

  • Wholesale orders (24 units or more): Ship as soon as 4 business days

Reminder: Always check your tracking for delivery updates. The carrier is responsible for determining if your order can be safely left at your address.

Returns

All sales are final and are not eligible for return or exchange.

Refunds & Replacements

If your order arrives damaged, you may qualify for a refund or replacement.

To file a claim:

  • Email [email protected] within 7 days of delivery

  • Include:

    • Your order number

    • Photos clearly showing the damage

    • A brief description of the issue

Claims submitted after 7 days may not be eligible for review.

Was this article helpful?
Yes
No