Autoship - Subscription

Cancel Autoship

To cancel your Autoship, please follow these steps:. >Access your Customer Portal You can access your Customer Portal in two ways: Clicking the unique Customer Portal link sent to you in your Subscription Activation email. Log into your customer acco

Swap Products

Once you are logged in to your account >. View Account > Login. Scroll to the bottom of the page and select. Manage Subscriptions > Edit Active Subscription. Scroll to the bottom of the page and select. Product > Select whichever product you are swit

Gift Autoship

Once you are logged in to your account>. View Account > Login. Scroll to the bottom of the page and select. Manage Subscriptions > Edit Active Subscription. Scroll to the bottom of the page and select. Skip > Gift this order > Enter recipient's infor

Use passwordless login

Quickly access your customer portal with no password required using a 4-digit code sent to your phone or email. Sending the passwordless login 4-digit authentication code via SMS is only compatible for phone numbers from the United States and Canada.

Update your billing information or email

To update payment information:. If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

Update shipping address for a specific subscription

You can update the shipping address for a specific subscription:. Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Update an existing shipping address

You can update existing shipping addresses from the Shipping tab:. Click the link on a specific address will allow you to update it as needed or click on the Add New Shipping Info button to add an address.

Skip a delivery

Pause

To pause your subscription, you will first need to log in to your account. There is no unpause button in the customer portal. If you would like to reactivate your subscription before the next shipment date, locate the paused subscription on the Subsc

Re-activate

If you want to reactivate a subscription that was previously canceled, you will first need to log in to your account.

Perks

To learn more about our Autoship perks, go here.